Sending products, whether nationally or internationally, can be stressful. After all, anything can happen before, during or even after transit that means a package or parcel does not arrive the way it should. From clumsy couriers to poorly spelt addresses, the list of worries can stack high for one reason or another – and it can all impact your small business negatively.
Packages can be dropped, thrown, stepped on, dropped again, opened before arrival, forgotten, binned… you get the idea. Sometimes, they unexplainably turn up missing, and stress can quickly turn to anger when the fingers start pointing. It can get worse, with a delayed delivery sometimes meaning that customers wrongly perceive your company as unreliable.
However, there are certain tricks that will help you stay relaxed and reassured during the entire process. Let’s dig down deep and discover some solutions.
Out of your Control?
Okay, so this doesn’t exactly sound like a solution. But still, relief comes when you free yourself from the heavy burden of responsibility. Even if you misspelled the recipient’s postal address, accept the fact that you can no longer rectify your potential mistake. Besides, if you’re a worrier, chances are you quadruple checked before you sent your package off anyway. Chill.
Instead of working to rectify a mistake that’s already in motion, try thinking of ways which you can remedy the situation afterward. Perhaps you’ll offer a discount to the disgruntled recipient? You could lodge a complaint with the courier and go that route? Alternatively, you could send the item again with an additional item or compensation? In any case, you can relax by simply reminding yourself that you did everything you could and will continue to for as long as you’re a business.
Sending off a parcel can feel like you’ve been transported to a barren land of uncertainty. Panic and sweats start to settle in, and you can even obsessively check your inbox for a confirmation email if the order is important enough. It’s not set in stone until the notification pings. Ultimately, you’re not satisfied until you know your packages fate for certain.
However, nothing wards of worry like a good old tracker. Whether you’re sat at home or it’s an app on your phone, there’s always a way to keep an eye on your item and stalk it from afar. After all, companies such as Parcel2Go offer the greatest and latest in parcel tracking, allowing you to keep tabs on your goodies as they find a new home. You can see the route that is charted for the journey and even come aware of pitstops, metaphorically positioning you one step ahead of every package you send.